Key pick up and return

Key pick up

  • Apartments keys are picked up from our self service key pick up point at Malminkatu 38.
  • You will receive an email where you can find front door code, security box number and security box code.
  • On the Check-In date, you will receive a SMS message to number which you have provided. The message will contain reminder for the codes.
  • Please notice that the codes are only valid on the arrival day from 15:00 to 05:00 (3pm to 5am).
  • In the security box you will find an envelope which contains the directions to the apartment, keys to aparment and registration form.
  • Check the video below, it will show the procedure to pick up keys

Key returnĀ 

  • Apartment keys must be returned to key return place at Malminkatu 38.
  • Keys must be returned before 10:00 (10 am) on the check out date
  • Please also leave the filled registration form with the keys

Guidance map to the apartments

All of our apartments are located at Malminkatu.

You can rent your Citykoti Downtown Studio easily at this site. We guarantee you that you will get the best price of the day. You can also call or e-mail us. If you need multiple apartments, please contact us for a customized offer.


Malminkatu 38, 00100 Helsinki

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